CANCELLATION POLICY

24-Hour Notice: Cancellations made at least 24 hours before the scheduled appointment time will receive a full refund to the original payment method.

Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment are subject to the full session fee. No refund will be issued for late cancellations.

No-Shows: Failure to appear at your scheduled appointment without cancellation is subject to the full session fee.

Provider-Initiated Cancellations: If a licensed provider determines during screening that IV hydration is not appropriate for you, a full refund will be issued regardless of timing.

Event Cancellations: If APEX cancels or reschedules a pop-up event, all affected bookings will receive a full refund or the option to rebook at the rescheduled event.

Rescheduling: Rescheduling is subject to availability and must be done at least 24 hours before the original appointment. Late reschedules are treated as late cancellations.

How to Cancel: Cancel through your My Corner dashboard or contact us directly through the Contact page.